Frequently Asked Questions

How many chews should I give my dog at a time?
Please see the product info page, since each product has different dosages.

How many chews are in each bottle?
Please see the product info page for this information since it is different for each product.

Are your products safe?
Yes, our products are 100% safe and were formulated by top individuals in the field. If your dog has any disease please contact your veterinarian before taking any of our products. Our products are manufactured in a USA based facility. The facility is inspected to insure proper quality control. All of the ingredients found in our products are also found on the labels and all are free from any harmful substances.

Do any of your products have any known side effects?
Please see the product write-ups and labels for cautions and directions. Our products are generally side effect free and have been shown to be safe if used as directed.

Ordering Questions

How long will it take for my order to arrive?
It usually takes between 4-5 business days for your order to arrive once it has been placed on the website.

Do you ship in a plain unmarked box?
Yes, we ship in a plain box with the return address as Controlled Labs.

How do I pay with a check or money order?
Paying with a check or money order is simple, all you have to do is add the product(s) to your cart and mark the appropriate box for check or money order, you will then be able to print the page with your order and send it in with your payment to:

Controlled Labs
1333A North Avenue
New Rochelle, NY 10804

You must send it to the above address before the products will ship.

Who should I make checks and money orders payable to?
Controlled Labs

If I have a question about my order how can I contact Controlled Labs?
The best way to contact us about anything is by sending an e-mail to . We will reply to you within 24 hours or you can call us toll free at (800) 692-4558 if you live in the United States or at (201) 735-7144 if you live abroad.

Guarantee Questions

Is there a money back guarantee on your products?
Not only is there a guarantee on our products, but there is a 105% money back guarantee on the purchase price. That means you will actually get your money back plus 5% of the total price just for trying the product. Now that is what we call risk free.

How do I claim my money back guarantee if I am not satisfied with the product?
If unsatisfied, simply send the remaining pills, bottle and your address (receipt) back to us within 30 days of purchase and we will credit your credit card for your purchase price plus 5%. Please allow 2-3 weeks for credit to arrive. This guarantee only applies if you purchase the product directly through our company and not through one of our resellers.

Why do you offer a 105% money back guarantee?
We offer this guarantee because we are positive that you will be happy with our products, so while we plan on honoring the guarantee we do not think anyone will take advantage of it.

General Questions

Can I purchase your products in any other stores?
Yes, we have recently made available to some select stores and major websites.

Will you enroll me automatically in a purchase program like many online sites do?
No way, these sites are dishonest and try to make money off of unknowing consumers. We will not charge you or send you product unless you purchase it knowingly from us. We have heard many complaints about many of our competitors automatically enrolling people in these programs and charging them as much as 100 dollars a month.

I want to sell your products on my website or in my store, how can I go about doing this?
Please send an e-mail to or call us toll free at (800) 692-4558 if you live in the United States or at (201) 735-7144 if you live internationally and describe the type of site and the price you would charge your consumers for the product and we will get back to you within 24 hours.